Notification setup now happens in Anthuria. In Settings > Notifications you can choose which notifications go out, for which facility, on what schedule, and who receives them, without sending the request to our team.

Owner. Can manage notifications for every facility on the account.

Admin. Can manage notifications for the facilities assigned to them.

Staff. Can receive notifications but cannot change a configuration.

These are the same permission levels used everywhere else in Settings. See Adding and Managing Users in Your Account if you need to change someone's level first.

Your facilities are listed on the left, each showing how many notifications are currently active for it. Use Search facilities if you manage a long list. Select a facility, then click Notification details to see its notifications.

To leave Settings, click Back to Anthuria at the top of the sidebar.

Each notification shows its current state underneath the name.

Not configured. Nothing set up yet. Click Add to create it.

Inactive. A configuration exists but is not sending. Click Edit to review it.

Once a notification is set up, its schedule appears next to the state, for example "As it happens" or "Daily summary."

You will notice some categories listed twice, once on their own and once labelled with follow-ups. For email notifications the two are the same, so set up whichever one you land on. The naming reflects how the event is detected inside Pulse, not a difference in what you receive.

A Weekly activity summary is also available, and is set up the same way.

As new triggers go live in Pulse, they are added to this list automatically.

Saving is what turns the notification on. Until then it stays listed as Not configured.

Pick the schedule that matches how your team works. Anything you need to act on the same shift belongs on As it happens. Items you review once a day are better batched into a Daily summary, which also keeps inbox volume down.

A configuration with no recipients will not send anything. It is the most common reason a notification looks set up but never arrives, so it is worth checking Manage recipients on anything you create.

Recipients also need access to the facility the notification covers. If someone you expect to see is missing from the list, check their facility access in Settings > Team first.

Think about who belongs on each notification separately. Some notifications carry clinically sensitive detail, and the right recipient list for those is often narrower than your general list. Each notification keeps its own recipients, so it is worth setting those up on their own rather than defaulting everyone to the same configuration.

This is the part most people come back for. When a coordinator or DON changes, edit the recipients here rather than asking us to do it.

The notification goes back to Not configured and stops sending. This does not change anything about what Anthuria detects, and it does not affect anyone's access to the platform.

There are two formats, depending on what you set up. The examples below use sample facility and resident data.

One row per incident, showing the resident, room, incident type, when it was created and last revised, and the passage from the note that triggered it, highlighted. Every email links back into Pulse for the full incident.

The line underneath lists the notifications currently active for that facility. That is worth reading, because it tells you whether something is missing because nothing fired or because the category was never switched on.

On As it happens you receive one of these per incident. On Daily summary the day's incidents arrive together in a single email.

A count of incidents by facility and category for the week, with a total row, plus how many emails were sent and how many failed to deliver.

It contains no resident names and no note text, only counts, so it is safe to share more widely than the category notifications. It is useful for spotting a facility that has gone unusually quiet, or a category producing more volume than your team can act on.

Set it up the same way as any other notification. It appears in the same list, named Weekly activity summary.